Terms and Conditions for TalkbackAI

Last Updated: March 10, 2025

Welcome to TalkbackAI!

These Terms of Service ("Terms") govern your use of the TalkbackAI Chrome extension and website at https://talkbackai.com (collectively, the "Service"). By using our Service, you agree to these Terms.

1. Service Description

TalkbackAI is a Chrome extension that helps businesses manage and respond to their online reviews using artificial intelligence. The service includes automated review response generation and customization features.

2. Use of the Service

2.1 Chrome Extension
- You must have a valid Chrome browser to use our extension
- You agree to use the extension only for its intended purpose
- You are responsible for maintaining the security of your account

2.2 AI-Generated Content
- The responses generated by our AI are suggestions and should be reviewed before use
- You maintain responsibility for all content you publish using our service
- We do not guarantee specific outcomes from using AI-generated responses

3. Subscription and Payments

- Subscription fees are charged according to the plan you select
- Payments are processed securely through our payment providers
- We reserve the right to change pricing with advance notice
- You can cancel your subscription at any time

4. User Responsibilities

You agree not to:
- Misuse or abuse the service
- Share your account with others
- Attempt to reverse engineer the extension
- Use the service for any illegal purposes
- Submit content that violates others' rights

5. Data and Privacy

We handle your data as described in our Privacy Policy at https://talkbackai.com/privacy-policy. By using our Service, you agree to our data handling practices.

6. Service Availability

- We strive to maintain high service availability but do not guarantee uninterrupted access
- We may update or modify the service at any time
- We reserve the right to suspend accounts that violate these terms

7. Intellectual Property

- The TalkbackAI extension and its content remain our property
- You retain ownership of your custom templates and brand voice settings
- AI-generated responses can be used for your business purposes

8. Limitation of Liability

We provide the service "as is" and are not liable for:
- Content generated by the AI
- Business decisions made using our service
- Service interruptions or technical issues
- Any indirect or consequential damages

9. Updates to Terms

We may update these Terms from time to time. Users will be notified of significant changes via email.

10. Contact

For questions about these Terms, please contact us at simon@talkbackai.com

Thank you for using TalkbackAI!